Ticketing Policies

Refunds/Cancellations

Privacy

At The Meteor Theatre, your privacy is important to us, and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy in accordance with the Privacy Act 1993, tells you what information we collect, what we do with it and your rights to view, correct or change it.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

What we collect
As part of our operations, we may gather certain types of information from our users, ticket purchasers, donors, supporters and other individuals with whom we connect:

Who we share this information with
We will not share the information that we collect with any third parties apart from where you have given direct permission for such information to be passed on to specific third party organisations (typically producing companies) for their use in promoting shows and other events. In the event that we do share your information with a third party we require these organisations to agree to comply with the Privacy Act 1993 and with strict conditions governing how personal information is to be handled. In instances where event promoters require the sharing of customer’s personal information in order to qualify for special events or offers and this is clearly disclosed by event promoters prior to booking, the booking will act as an agreement to the conditions of the offer and will supersede The Meteor Theatre’s privacy settings.

The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised. The aggregated data (not the personally identifiable information) may be shared with third parties such as venue hirers, advertisers and/or business partners. Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law. If we have your prior permission (which we would ask for at the time of collection), we may share the information with specified third parties.

What else we do with the personally-identifiable information
We have collected this information in order to provide the best possible service to you. To this end we may use the information that you provide for the following purposes:

Cookies
A cookie is a small file that resides on your computer and is recognised by our server when you visit our website. A cookie does not provide us with any personally identifiable information. It does provide details of your Internet Provider (IP) address, the computer platform that you use (e.g. Apple or Windows), the browser that you use (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge) and what domain you are accessing our sites from. With this information, we can do the following:

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our website but some of its functionality may be impaired.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Opting in and opting out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our services.

Can we change this policy?
To reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy.

Your right to access this information
The New Zealand Privacy Act of 1993 gives you the right to access and correct the information we hold about you. To find out more about how to do this, please contact us at:

The Meteor
PO Box 792
Hamilton, Waikato 3204
New Zealand

Alternatively, you can email us at info@themeteor.co.nz.