Refunds/Cancellations
- Wherever possible, we will try to transfer your booking from one performance of a event to another during the same event’s season. However, we are not able to transfer your booking to a different event.
- The Meteor Theatre does not offer refunds if the patron is not satisfied with their ticket purchase.
- If a ticket is purchased in error, then is up to The Meteor Theatre’s discretion to provide a refund.
- If a show is cancelled by The Meteor or the producer/s of an event, your ticket will be refunded.
- All refunds are less the credit card charges (3.5% per transaction) and ticketing charges ($2.00 per ticket).
- If there are any issues, The Meteor will make a good faith effort to resolve it by openly discussing the matter and attempting to reach a resolution.
- Please note that, unless otherwise specified by the producer/s, if you arrive after the advertised start time of an event we will be unable to admit you. Tickets that are held, but not paid for, will be released for general sale 15 minutes before the advertised start time of the event.
- The Meteor Theatre reserves the right to alter the pricing of an event that is already on sale. If tickets have been purchased prior to the change in price, then it is up to our discretion whether to refund/charge the difference.
Online Transactions
- All transactions are processed in New Zealand Dollars.
- The name that will appear on your statement will be the One Victoria Trust.
- The One Victoria Trust is a registered charitable trust within New Zealand.
- Tickets purchased online will be sent via email within 12 hours of your purchase.
Privacy
At The Meteor Theatre, your privacy is important to us, and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy in accordance with the Privacy Act 1993, tells you what information we collect, what we do with it and your rights to view, correct or change it.
The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
What we collect
As part of our operations, we may gather certain types of information from our users, ticket purchasers, donors, supporters and other individuals with whom we connect:
- Personally Identifiable Information
This is provided by you when you register for services that we may offer. Examples of these services include sale of tickets and our email communications or competitions. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it. - Aggregated Data
This information is generated by our systems as they track traffic through our websites and ticketing system. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Who we share this information with
We will not share the information that we collect with any third parties apart from where you have given direct permission for such information to be passed on to specific third party organisations (typically producing companies) for their use in promoting shows and other events. In the event that we do share your information with a third party we require these organisations to agree to comply with the Privacy Act 1993 and with strict conditions governing how personal information is to be handled. In instances where event promoters require the sharing of customer’s personal information in order to qualify for special events or offers and this is clearly disclosed by event promoters prior to booking, the booking will act as an agreement to the conditions of the offer and will supersede The Meteor Theatre’s privacy settings.
The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised. The aggregated data (not the personally identifiable information) may be shared with third parties such as venue hirers, advertisers and/or business partners. Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law. If we have your prior permission (which we would ask for at the time of collection), we may share the information with specified third parties.
What else we do with the personally-identifiable information
We have collected this information in order to provide the best possible service to you. To this end we may use the information that you provide for the following purposes:
- To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
- To process any ticketing transactions that you might make via mail or on our website.
- To contact you regarding your ticket purchase and/or the event that you are attending.
- To help provide any other services that you have requested.
- To offer the most relevant information suitable to you and your interests.
- For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
- For any other purposes for which you have given permission.
Cookies
A cookie is a small file that resides on your computer and is recognised by our server when you visit our website. A cookie does not provide us with any personally identifiable information. It does provide details of your Internet Provider (IP) address, the computer platform that you use (e.g. Apple or Windows), the browser that you use (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge) and what domain you are accessing our sites from. With this information, we can do the following:
- Track traffic patterns to our site.
- Ensure that the most relevant content is being shown.
- Allow you to enter certain site member services without having to log in each time you visit.
If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our website but some of its functionality may be impaired.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Opting in and opting out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our services.
Can we change this policy?
To reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy.
Your right to access this information
The New Zealand Privacy Act of 1993 gives you the right to access and correct the information we hold about you. To find out more about how to do this, please contact us at:
The Meteor
PO Box 792
Hamilton, Waikato 3204
New Zealand
Alternatively, you can email us at [email protected].